If you have an Enterprise contract with us, you should have received your phone PIN and instructions for contacting Enterprise Support during the onboarding process via email. Phone support is only available with an Enterprise account. The chat option can be found by clicking Support at the bottom of any of your live events' management pages. Chat supportĪdvanced, Premium, and Enterprise customers also have access to live chat support for livestreaming issues 24/7. Consider using Vimeo Record to demonstrate your issue and share the link with us. 💡Tip : Include as much detailed information as you can in the form’s Description field so we can better investigate your issue from the beginning. This method allows us to respond to you more quickly and gather more context about your account when we receive your message than we would with a direct email.
#Vimeo support ticket pro
is very important as not only it’s used for API calls from website, it’s also used for the iframe embed codes and also for the Vimeo Pro File URLs – which let you use a third party player to play Vimeo videos.Īnother place to check is the Vimeo status page on. The best place to test if the issue is with Vimeo or with your own website or FV Player itself is to test playback on. Or if you try to open the URL from the iframe embed code, you would just get:
Something went wrong and stopped responding. In the above screenshot the player cannot be seen, as these “config” requests visible in the Network tab in the browser Developer Tools have failed. If you ever run into such issue, just try to open any video on Vimeo website and you might find there is no player at all: But since we do monitor Vimeo servers we know when this happens it’s usually an error on the Vimeo side, unfortunately. Sometimes a Vimeo video embedded with FV Player won’t play.
That way we can give you all the custom controls you need, add video transcript or make the videos much harder to download. With our FV Player Pro we let you embed your Vimeo videos as we believe you should be able to present the videos on your website in the way that you like – without having to use the Vimeo iframe code. Last time it happened was today at about 4 PM UTC. Hence, we’ve always prioritised Vimeo hosting in FV Player as it’s the easiest and most affordable way for a small business to publish video.Īlas, no service in the world is perfect and Vimeo is no exception – it sometimes has a downtime or perhaps suffers from a DDoS attack.
#Vimeo support ticket free
Vimeo Pro is almost free ($200/year) and has very, very few limitations.
YouTube is free but has many limitations, putting both advertising and YouTube branding on your company videos. A Vimeo publisher enjoys category leading encoding along with a great admin interface and the lowest hosting and bandwidth pricing on the entire planet. Vimeo is a very good place to host your videos, whether you are an independent filmmaker (free or Plus) or a business (Pro or Streaming).
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